In this blog, we are going to cover everything you need to know about the Practical Help Desk Course offered by TCM Security.

I recently completed TCM Security’s free introductory IT help desk course, and it was a refreshing and eye-opening experience that I’m excited to share. Although I already had some background in IT, the course deepened my understanding of key areas like computer hardware, operating systems, and networking. More importantly, it offered hands-on experiences that truly brought the material to life.

One of the highlights for me was getting hands-on with the open-source ticketing system, Peppermint. I learned how to run it using Docker containers, which was both engaging and highly practical. This exercise not only sharpened my containerization skills but also provided valuable insights into managing ticketing systems—an essential aspect of today’s IT world. It was a perfect mix of theory and practice, clearly showing how these concepts work in real-life scenarios.

The course is designed for those who are just starting out in IT or security, or even for those already in the field looking for a refresher. It provides a comprehensive overview of the core skills and knowledge necessary for entry-level help desk roles, and it also lays the groundwork for more advanced courses in the TCM Security Academy, such as the Practical Ethical Hacking course or SOC 101.

Here are some of the key topics covered:

• Intro to IT & Computing: A solid foundation for understanding the role of IT in modern business.
• Computer Hardware: Detailed insights into desktop components, laptop troubleshooting, and repair.
• Operating Systems & Virtualization: Practical labs on setting up both Windows and Linux environments, along with virtualization techniques.
• Networking: Essential skills for maintaining and troubleshooting network issues.
• Remote Support & Ticketing: Hands-on experience with remote support protocols and configuring ticketing software.
• Windows Active Directory: An integrated part of the course that shows how to manage and administer network environments.

Whether you’re just beginning your IT journey or looking to refresh your skills, I highly recommend this course. It offers a broad range of valuable topics presented in a practical, hands-on manner—all for free. If you’re eager to build a strong foundation in IT and get a taste of real-world applications, TCM Security’s introductory course is an excellent place to start.